Challenge
Cold Solutions Services, operating across cold chain logistics and construction, faced inefficiencies in how incidents were reported and resolved. Reports were often delayed, lacked media evidence, or failed to reach the right people on time. They needed a fast, reliable system to capture time-critical data, escalate issues automatically, and maintain full visibility across operations.
Approach
High Digital partnered with Cold Solutions Services to design and develop a custom Incident Reporting Application. The platform was tailored specifically to the complexities of their operational environment, with a focus on speed, accuracy, and accountability.
Mobile-First Access
Field teams can quickly log incidents on-site, ensuring no delays in the reporting process.
Integrated Media Uploads
Users attach images, videos, and documents to add clarity and evidence to every report.
Automated Escalation
Incidents are routed through predefined workflows, escalating to supervisors and stakeholders for timely action and approvals.
Data & Analytics
The application includes role-based dashboards and reporting tools to help stakeholders monitor trends, compliance, and resolution times.
Secure Infrastructure
The system is built on enterprise-grade architecture, offering high performance and data protection.
Outcome
The Incident Reporting Application significantly improved how Cold Solutions Services tracks and responds to operational issues. It streamlined reporting, ensured rapid follow-up, and enhanced compliance across their sites.
Timeline
Version 1
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February 2023 – August 2023
Version 2
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October 2023 – February 2024
Ongoing Enhancements
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Currently in progress
Technologies Used
Cloud Infrastructure
Microsoft Azure
Backend
Python
Fast API
Database
MS SQL
Databricks
Frontend
React.js
